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New Capabilities Include Application Protection for vCloud Server Virtual Machines, Application-Aware Remediation, Continuous Data Protection and Uninterrupted DR Testing

AUSTIN, TX – December 8, 2015  – Artisan Infrastructure, the leading innovator of cloud infrastructure, cloud management and business continuity solutions, today announced enhancements to IT Continuity Engine (ITCE), including support for VMware® vCenter Server™. The latest updates deliver business continuity for VMware vCenter Server, protecting virtual machine-based applications from downtime. ITCE’s integration with VMware now provides a high availability (HA), disaster recovery (DR) solution which supplements or replaces native VMware business continuity and disaster recovery (BCDR) solutions.

Artisan Infrastructure’s ITCE core technology was the foundational technology originally used to protect vCenter. VMware vCenter Server Heartbeat was the solution of choice for administrators to protect against infra¬structure and application failure or performance degradation. While greatly enhanced, the solution remains uniquely capable of protecting critical business systems against application, server, network, storage or site failures and is deployed across organizations globally to protect critical business applications. These organizations rely upon the solution to affordably ensure business continuity in their virtual infrastructure. ITCE software is the only application-aware IT continuity solution for vCenter Server designed to mitigate downtime before it can impact business applications.

IT Continuity Engine advantages for VMware vCenter Server environments include the prevention of data loss by ensuring a near-zero RPO (recovery point objective). Downtime is addressed with near-zero RTO (recovery time objective) by proactively detecting and remediating failure signatures in protected applications before they cause downtime. Additionally, ITCE allows for the complete orchestration of site failovers for critical applications and business services in the event of a site outage. The solution also provides for seamless failback to the primary infrastructure once the original issue has been remediated.

New features in IT Continuity Engine include:

  • Application-aware remediation. ITCE real-time application monitoring has been integrated with vSphere High Availability Clusters delivering application-aware virtual clusters that can remediate application performance issues before the applications fail and cause downtime.
  • Continuous Data Protection (CDP). ITCE updates data continuously, so that remote servers always have the same data as the primary server.
  • Uninterrupted DR testing. ITCE provides robust application-aware HA and DR for two (pair) or three (trio) servers. Failover in a trio configuration is often set up to provide automatic local failover and push-button remote failover. When performing a planned switch-over in this configuration, the operator is given the option of performing a switch-over to either the secondary or tertiary machine in the cluster. DR tests can be conducted quickly without interrupting production servers.
  • Hardware agnostic. HA and DR solutions from Artisan Infrastructure’s Neverfail portfolio are hard¬ware agnostic and versatile. They are not architecturally dependent upon a file share witness or a cluster quorum as these introduce single points of failure.
  • Simplified workflows and installation. The enhanced, wizard-driven setup with simplified workflow speeds setup and enables proper installation.
  • Accelerated, simplified recovery. ITCE provides a true clone-based architecture with no boot times, which speeds up RPO and RTO and simplifies recovery architecture.

“Threats to IT infrastructure are constantly evolving. It is imperative for organizations to spend more efforts on prevention versus the much more costly reaction to such threats,” said Marc Staimer, CDS, Dragonslayer Consulting. “Based on the concept that an ounce of prevention is worth a pound of cure, preventative measures such as the IT Continuity Engine, enables organizations to reduce the cost and consequences of inevitable application, server, network or storage downtime in virtualized infrastructure.”

“The latest enhancements to Neverfail IT Continuity Engine are compelling and will be an asset for many operations where protection of the host server from failure is not enough,” said Steven Man, Infrastructure Architect, Ashurst. “With support for VMware vCenter Server, Artisan Infrastructure is addressing VMware HA’s inability to detect problems due to operator error or application defects within virtual machines. By providing comprehensive protection against any problem which may threaten downtime, the solution ensures that organizations remain online and open for business.”

“Our extensive experience and collaboration with VMware has provided us many valuable insights, allowing the delivery of this advanced solution for business customers running VMware vSphere and other products,” said Brian Hierholzer, CEO, Artisan Infrastructure. “IT Continuity Engine fills significant gaps in VMware vSphere data protection caused by architectural changes, mixed hypervisor deployments and complex environments that require deep skill sets. As part of our business continuity management solutions, we’re delivering vCenter protection to meet and exceed requirements today or that may surface in the future.”


To learn more about IT Continuity Engine, visit

About Artisan Infrastructure

Artisan Infrastructure is the leading innovator of cloud infrastructure, cloud management and business continuity solutions that enable solution providers and enterprises to migrate, manage and deliver continuously available cloud applications at the speed of business. Artisan serves managed service providers, global systems integrators, communications providers, telco’s, data centers, independent software vendors and enterprises exclusively through the channel. The company is headquartered in Austin, Texas with offices in Chicago, Denver, Kansas City, Portland, Edinburgh, Scotland and Cluj, Romania. Artisan operates data centers in the United States and Europe. For more information on Artisan Infrastructure’s Cloud Architect™, Neverfail™ and Cornerstone™ solutions, contact the company at 512-600-4300, or  Follow Artisan Infrastructure on Twitter at


Joe Austin
The Ventana Group
(512) 531-9119

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