Broadview Launches MyOfficeSuite to Simplify Cloud-Based Communications with Personalized, Intuitive Dashboard
MyOfficeSuite Delivers New User-Friendly Design to Streamline Business Operations and Enhance Customer Service
RYE BROOK, N.Y.—January 15, 2015—Broadview Networks®, a leading cloud-based provider of communications and information technology services, today announced the launch of MyOfficeSuite, a revolutionary new online portal that centralizes all communications and hosted services into a single user-friendly website that can be accessed from anywhere on any device with internet access. The portal integrates seamlessly with Broadview’s OfficeSuite® product portfolio, giving businesses increased reliability, efficiency and security.
“With the new MyOfficeSuite portal, we took a unique approach to completely redesign the user experience, opening up new possibilities for administrators and employees alike,” said Brian Crotty, Broadview’s Chief Operating Officer. “MyOfficeSuite’s intuitive and integrated widget-based dashboard allows our clients to view their critical applications and services on a single page from any PC or mobile device with internet access. It delivers the flexibility to enable our customers to grow their businesses with the assurance that their hosted service will grow with them.”
MyOfficeSuite allows small- and medium-sized businesses to improve communications channels by enhancing security, mobilizing the workforce, enhancing business continuity and giving employers the ability to scale on demand. Through the new portal, employers can maintain complete control of cloud services from the web, including managing employee permissions, settings and storage with complete confidence in Broadview’s service and 24/7 technical support. With one click, individuals can:
• View new email notifications
• Listen to, download and email business voicemail messages from anywhere
• Customize company-wide permissions and allow employees to self-manage personal preferences
• Re-route calls to anywhere when the office closes unexpectedly
• View the availability of co-workers and instantly click-to-call employees and personal contacts from Google®
• Initiate or join an HD video, audio or web conference
• Pay bills, view payment history, print invoices and track business expenses
• View, filter, sort and download call history for all employees
• Record, upload and use text-to-speech to create and update Auto Attendant greetings
• Order new accounts and services • Automate customer service functions
• Drag and drop widgets to personalize each individual dashboard
“Broadview has raised the bar for portal design with its new MyOfficeSuite offering, delivering a unique, user-friendly platform for both administrators and end-user customers,” said Diane Myers, Principal Analyst, Infonetics Research, part of IHS Inc. (NYCS: IHS). “The portal brings together all of the customer’s hosted services as ‘widgets’ in a highly customizable dashboard that is responsive to web or mobile access, combined with the ability to manage access control based on user personas.”
Myers continued, “With new capabilities such as streamlined ordering of new accounts and services, extended live chat for administrators and employees whenever help is needed, as well as real-time presence information, MyOfficeSuite stands out in the market.”
For more information, visit the MyOfficeSuite website.
About Broadview Networks® www.broadviewnet.com
Broadview Networks is a network-based business communications provider serving customers with local and long-distance voice and data communications, premises-based and patented hosted VoIP systems, data services and a full suite of managed and professional services. It also provides an innovative portfolio of bundled, hosted IP phone and cloud computing services designed to meet the unique application requirements of diverse workforce groups. Its customers benefit from award-winning customer service, including a Web-based account management tool and a primary point-of-contact for real-time, personal customer care.