Dennis picks RingCentral in its move to a more agile way of working
UK – 10th July 2017 – Dennis Publishing, IT Pro’s parent company, has picked RingCentral to help it transform its business communications strategy to focus on mobility and open platform integration.
In preparation for a major shift in its business towards a more dynamic working environment, which included office relocation, Dennis began examining a number of alternatives to its inflexible legacy on-premise PBX system.
“With space being at a premium in London, and flexibility being a valued benefit for employees, we adopted ‘agile working’ in our new building,” said Paul Lomax, CTO at Dennis.
“People still work in zones with their teams, but they need to be able to work in different spaces within the building depending on their needs, often with other members of staff. This meant we needed more than just deskphones, to free people from their desks, and give them the flexibility they need to work.”
Already using Google G Suite across the organisation, Lomax and his team considered a number of options examining feature sets and ability to integrate with Dennis’s other collaborative applications. “We wanted to avoid our staff becoming too deskbound, as any solution needed to work on more than just Windows and Macs as a third of our estate is not on these two platforms,” he said.
Dennis picked RingCentral due to its close integration with Google, and successfully transitioned its 400 staff on the RingCentral platform. The transformation has allowed staff at Dennis – of whom up to 40% can be out of the office at any time – to become more agile.
The flexibility extended to locations around the new building, with staff able to use devices anywhere across eight floors, with just under half of calls being made using the RingCentral unified client on smartphones, and another 20% of calls being made using the Windows or Mac application on a laptop.
Lomax praised the breadth of features RingCentral offers, saying: “Being able to quickly and easily record calls has been particularly useful for our editorial teams, but the best thing about RingCentral is the ability for staff to use the device that best suits, and that is most appropriate to the job that they are doing there and then.”
Just one month after full deployment, Dennis is already averaging around 5,000 calls a week with the beta Quality of Service report showing 96% of calls rated as good.
RingCentral, Inc. (NYSE: RNG) is a leading provider of cloud-based global collaborative communications solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral empowers today’s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact center solutions. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world. www.ringcentral.com
Dennis’ vision is to be the most dynamic media company in the UK. We are dedicated to growing Britain’s best loved media brands, restlessly innovating across different platforms to bring our audience new sources of inspiration, information and entertainment. Dennis has transformed its approach from its traditional print publishing roots to a multi-platform publishing and ecommerce business, with a group turnover of over £130m.
Dennis creates brands with innovation, challenge and ambition at the core of their DNA. That’s what makes us Brilliantly Different; creative to our fingertips and professional to the core.
Our portfolio of over 30 brands, operates in four areas of excellence: Current Affairs, Technology, Automotive and Lifestyle, reaching over 50 million unique users and selling over 2.5million magazines every month.
Dennis brands include The Week, Auto Express, Alphr.com, BuyACar.co.uk, Cyclist and Viz.
Dennis has been nominated for over 94 awards in the last year alone, and is the current holder of the PPA Digital Publishing Company of the Year and was AOP Digital Publishing Company of the Year for 2015 & 2016, and the British Media Awards Media Company of the Year 2016. For more information, go to Dennis.co.uk
Dennis is run for the benefit of the Heart of England Forest Charity. For more information go to www.heartofenglandforest.com
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The Message Machine (PR for RingCentral in the UK)
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