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Strategic and exclusive partnership delivers advanced call recording, monitoring and analytics solutions and services to enterprise customers across Ireland

UK – 17th November 2015 – Liquid Voice, a highly respected enterprise call recording and contact centre solutions specialist has announced a partnership with Eyrco to offer enterprise customers across Ireland a high value and innovative portfolio of call recording and analytics solutions and services.

The partnership extends an exclusivity agreement to Eyrco to offer the Liquid Voice portfolio of market leading call recording and monitoring solutions including powerful analytics tools to support improved decision making and quality management.

“Our formal partnership with Eyrco offers us a closer relationship with a specialist in call recording that has a wealth of experience in delivering mission critical telephony solutions to a whole host of top tier enterprise customers across Ireland,” says Chris Berry, Sales & Marketing Director of Liquid Voice, “Eyrco has one of the largest and best qualified voice engineering teams in Ireland and as part of our agreement we will be working closely to deliver innovative call recording solutions that meet the most stringent service level agreements, regulatory compliance and best practice for our joint customers.”

Although a new brand name, Eyrco has been providing call recording, technical solutions and services to the Irish Market for over 17 years.

“Eyrco now has a dedicated focus on telephony across voice, call recording and analytics and a strategy that will allow us to become much closer to our core suppliers to deliver the highest quality and best value solutions to our existing and growing customer base,” says Mark Evans, Managing Director for Eyrco.

“As part of our new strategic direction, we looked very closely at which partnerships we wanted to extend and our prior relationship with Liquid Voice and its deep expertise within call recording technologies provides a natural fit to build this new and mutually beneficial relationship,” Evans adds.

The new partnership has already delivered successful call recording projects for one of Northern Ireland’s largest insurance brokers and a world leading independent asset management group based in Dublin.  The partnership between Eyrco and Liquid Voice also complements the wider portfolio as both organisations are also top level Avaya and Mitel partners offering the assurance of complete interoperability across telephony platforms and software suites.

“Demand for call recording is growing especially as new regulatory requirements come into force but what Liquid Voice offers on top of compliance is the ability to utilise call analytics to allow our customers to derive more value in areas like training, quality assurance and service automation which we believe is a key driver and differentiator for our joint offering,” Evans concludes.

Eyrco and Liquid Voice will be engaging in joint marketing and sales activities across Ireland and ongoing development programs to deliver bespoke solutions suitable to a wide range of use cases including unified communications, managed services, workforce optimisation and application integration.

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About Liquid Voice

Since founding in 2005, Liquid Voice has grown to become one of the UK’s leading providers contact centre technologies; providing customer-interaction analysis and improvement solutions to contact centre, enterprise and public sector organisations. 

Liquid Voice listens to and understands the needs and aspirations of their customers, in turn Liquid Voice is able to exceed customer expectations and strengthen business processes by providing sophisticated yet easy to use solutions.

Through its software application development capability, Liquid Voice offers a tightly integrated platform to deliver high value and bespoke solutions to customers across the UK and the rest of the world as both on-premise or through professionally managed services. Liquid Voice is unique in the fact that they are able to support faster, smarter and more streamlined enterprise performance via CTI and IVR solutions that are fully integrated with call recording and business analytics tools.

Liquid Voice has worked with many blue chip organisations such as DHL, Fuel Card Group, CBS Interactive, Kier and DLA Piper and has specialist market knowledge across the Public Sector, Debt Management, Financial Services, Legal and Outsourced Contact Centre environments.

Liquid Voice is an Avaya Technology Partner, MSA Commercial Developer Advanced, Registered Developer,  Cisco Developer Partner and members of the ShoreTel’s Innovation Network. Liquid Voice engineers are MCP (Microsoft Certified Professional), MCSE (Microsoft Certified Systems Engineer) and MCSD (Microsoft Certified Solution Developer) qualified. www.liquidvoice.co.uk     0113 200 2020     info@liquidvoice.co.uk

About Eyrco

Eyrco Communications Limited is a specialist Voice and Call Recording company that designs, deploys, manages and supports enterprise grade communications, compliance recording and performance management solutions across Ireland.

We provide customers with an effective telecommunications strategy which will improve productivity; reduce costs and give you a competitive advantage in line with modern business demands.

Eyrco has one of the largest and best qualified Voice and Call Recording engineering teams in Ireland with a wealth of experience across all industry sectors in both the delivery and maintenance of mission critical systems.  Our highly skilled engineers are continuously up skilling and improving their knowledge. We also have the only dedicated Voice and Call Recording support desk in Ireland.

Eyrco pride our self on our customer focused approach which has led to a high level of repeat business and customer recommendations from companies impressed by our ability to provide high quality, reliable solutions on time and within budget.

Voice

Eyrco has the highest accreditations from the market leading technologies from tier 1 suppliers. We provide support, handle moves and changes, tailor managed services and supply hosted voice services. We are fully accredited with Aastra and Avaya.

We will carefully analyse an organisations requirements and recommend solutions with feature rich functionality, reliability and ease of administration.  All of our solutions can be offered with a full managed service and can be delivered on premise or from the cloud as a hosted service.

Call Recording & Analytics

Eyrco has been providing call recording technical solutions and services to the Irish Market for over 17 years with leading brands including Liquid Voice.

We specialise in work force management, speech analytics, quality monitoring and mobile recording solutions. Eyrco has the largest qualified technical team in Ireland with unrivalled expertise in all of these areas. The technology we provide shows how innovation meets the demands of compliance and works together.

www.eyrco.com +353 1 960 2700 info@eyrco.com

 

For more information contact Anne Harding at The Message Machine (PR for Liquid Voice)
07887 682943, anne@themessagemachine.com

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