Nuvola partnership with Red Box Recorders offers first seamless product and services value-add for ShoreTel, Alcatel-Lucent and Microsoft Lync partners
UK – 24th March 2015 – Nuvola Distribution, a specialised communications company and service value added distributor, has extended its range of solutions for contact centres by signing a partnership agreement with Red Box Recorders, a global voice and data recording specialist. The agreement is the first for Red Box with a distributor offering deep technical and services capability to ShoreTel, Alcatel-Lucent, and Microsoft Lync partners.
Nuvola identified Red Box’s Quantify Recording Suite to add to its portfolio after being impressed with Quantify’s strong recording capabilities and high level of connectivity with a growing range of technology vendors. By working together, Nuvola and Red Box will share expertise and deliver through resellers, innovative and seamlessly integrated recording solutions to customers worldwide. Nuvola offers a single technical resource, training and on-site service engineering support to assist its partner implement Red Box Recording solution.
Demand for the solution has grown steadily since 2011 when the FSA (now the FCA) made call recording and auditable retention mandatory for many Financial Services businesses in line with wider EU based Markets in Financial Instruments Directive (MiFID).
Michael Lloyd, CEO at Nuvola Distribution, said: “Nuvola is committed to offering superior technology that makes a difference to customers. Red Box has an excellent reputation and we were impressed with the power and ease of use of its Quantify solution and our agreement provides a single point of contact for partners offering call recording as part of an integrated telecommunication solution.”
Lee Jones, CEO at Red Box Recorders, said: “We are delighted to be working with Nuvola. By sharing knowledge we aim to deliver even smarter recording solutions to customers that recognise the extensive benefits of Unified Communications.”
About Red Box Recorders
Red Box Recorders is a global provider of multi-media communication recording solutions that solve technical and complex business challenges in a smart and effective way. The Red Box Quantify Recording Suite is designed to help organisations achieve compliance, monitor quality, perform audio analytics and evaluation of a wide range of data sources including fixed-line and mobile devices, radios, screen recordings and instant messaging.
Trusted by leading companies across the world, Quantify enables organisations to comply with the latest recording regulations, improve customer satisfaction and efficiency while reducing operational costs. It is easy to install and maintain, and can be integrated with communications systems from major vendors. Customers include businesses and organisations in the finance and public safety sectors and leading contact centres. For more information visit www.redboxrecorders.com
About Nuvola Distribution
Founded in 2013, Nuvola Distribution is a specialised service value added distributor (SVAD). In today’s IT environment resellers must be able to deliver the “Total” solution and partnering with Nuvola ensures valuable access to Enterprise class products, design, consultancy and survey; engineering and installation services backed up by extended support and training. Nuvola has strategic relationships with a select set of vendors allowing us to focus on maintaining deeper levels of technical expertise to better assist our channel partners. Nuvola has distribution partnerships with Alcatel Lucent, Gigaset pro, Talari and Red Box Recorders along with strategic relationships with ShoreTel and Avaya.
For more information, please visit www.nuvoladistribution.com