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Edinburgh, UK – January 12, 2016: Delivering customer satisfaction will be a fundamental priority across the IT industry in 2016, according to the results of international research conducted by IT Service Management (ITSM) leader Axios Systems.

Sharing their views on the industry’s top opportunities, participating senior IT leaders from 16 countries said that the top IT opportunities of 2016 are:

  1. Process optimization (26% of respondents)
  2. Service Catalog / self-service (19% of respondents)
  3. Aligning IT with business needs (15% of respondents)

Delivering on these priorities can help minimize business costs and create new efficiencies. By focusing on improving processes, or helping business users resolve issues more quickly via a Service Catalog or self-service functionality, IT creates an increasingly positive customer experience.

When IT aligns its objectives with the long-term goals of the wider business, a new level of customer satisfaction can be achieved with key stakeholders and all end users.

The top three opportunities highlight the ultimate challenge for IT departments in 2016: IT leaders must become catalysts for positive organizational change by enabling new services that are closely aligned to the organization’s strategy. This approach will lead to significant increases in user satisfaction.

Tasos Symeonides, CEO of Axios Systems, said: “The new year is an ideal time for CIOs and other IT leaders to review organizational priorities and challenges. We’re committed to supporting these leaders with timely and relevant research designed to help strengthen their organizational IT maturity, which translates into a greater opportunity to secure competitive advantage by becoming more efficient and cost-effective.”

“We’re not just talking about IT, but each and every department engaged in service delivery, be it HR, Finance, Procurement, etc. This guidance is part of our dedication to developing great service management in virtually every industry and sector around the world.”

A complimentary copy of your guide to optimizing IT Service Management in 2016 is available here >>


About Axios Systems

For over 25 years, Axios Systems has been committed to delivering innovative IT Service Management (ITSM) solutions that help customers improve not only their infrastructure operations, but also to enhance service delivery across business functions, including HR, Facilities Management and Finance. Axios is recognized as a world leader by leading analysts and their global client base, with a 100% focus on service management technologies.

Axios’s enterprise ITSM software, assyst, is purpose-built to transform IT departments into profitable business-focused customer service teams. assyst adds tangible value to each client’s organization by building on the ITIL®  framework to help solve their business challenges across the organization. assyst is accredited for all fifteen PinkVERIFY™ ITIL® processes, and Axios was the first technology vendor to achieve this within a single solution.

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