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Fujitsu adopts CipherCloud for Salesforce to encrypt customer information in its consumer PC contact center

SAN JOSE, Calif., Dec., 2014 CipherCloud, the leader in cloud visibility and data protection, announced that SunBridge, a systems integrator, has implemented CipherCloud technology for Fujitsu Communication Services Limited (CSL). Using CipherCloud for Salesforce, CSL can now proactively protect sensitive customer data stored in its large-scale consumer PC contact center for Fujitsu Ltd.

As part of an initiative to upgrade its multi-channel call center operations, Fujitsu used as the infrastructure for its contact center system. The upgrade focused on optimizing customer support and enabling social networking sites to increase collaboration options. However, the hybrid enterprise model presented an obstacle for the company’s data security needs as well as its compliance standards for data privacy and residency.

To address these risks, CSL and SunBridge turned to the CipherCloud for Salesforce solution to act as the gateway for securing information moving into the cloud. Today, as customer information is entered into the Fujitsu call center system, it is automatically scrambled into a string of gibberish before that data enters the cloud. This prevents unauthorized entities from accessing and intercepting the data.

According to Atsushi Sekiguchi, Director, Personal Systems Business Unit, Software Development Center, Development Dept. III, Fujitsu, “The CipherCloud gateway encrypts sensitive information on premises and it only enters the cloud as gibberish. This protects against unauthorized access to the data in the cloud and enables us to perform highly secure cloud operations.”

“The increase in data regulatory scrutiny around the world creates a business environment where security must be baked in, from the start of any IT project,” said Dev Ghoshal, SVP of Global Alliances, CipherCloud. “This joint implementation with SunBridge enables Fujitsu to bring its contact center into the cloud and overcome security and privacy risks associated with putting sensitive data in cloud environments.”

CipherCloud’s platform protects sensitive data in real time by enabling security controls – such as encryption, tokenization, malware detection – along with cloud discovery capabilities and anomalies monitoring. By extending these data level controls into cloud applications, CipherCloud enables customers to use a single gateway for meeting the security, privacy and residency requirements needed to do business around the world.

About Fujitsu Communication Services Limited (CSL)

CSL provides CRM services for customer success and IT outsourcing services for customers’ continuous improvement of IT utilization. CSL also expands its services from technical support service to customer care, sales & marketing, telework based on the cloud, and etc.

About CipherCloud

CipherCloud, the leader in cloud visibility and data protection, delivers cloud adoption while ensuring security, compliance and control. CipherCloud’s open platform provides comprehensive cloud application discovery and risk assessment, data protection – searchable strong encryption, tokenization, data loss prevention, key management and malware detection – and extensive user activity and anomaly monitoring services.

CipherCloud has experienced exceptional growth and success with over 3 million of business users, across 11 different industries.

The CipherCloud product portfolio protects popular cloud applications out-of-the-box such as Salesforce, Box, Microsoft Office 365, and ServiceNow.

CipherCloud, named as SC Magazine’s 2013 Best Product of the Year, technology is FIPS 140-2 validated and is backed by premier venture capital firms Transamerica Ventures, Andreessen Horowitz, Delta Partners, and T-Venture, the venture capital arm of Deutsche Telekom. For more information, visit and follow us on Twitter @ciphercloud.

About SunBridge

SunBridge is a group of international professional service companies to support the globalization of IT companies in Japan and the United States and is recognized as a top class value-added reseller of global enterprise software products. In addition, SunBridge has introduced the most advanced and attractive IT technologies in recent years such as Cloud, SaaS and Data Mining and offers a wide range of system development and consulting services in Japan. SunBridge has proven track records of joint venture businesses in Japan such as, Silk Road Technology, Concur, Kyriba, and Marketo. SunBridge has offices in Silicon Valley, Tokyo and Osaka. Please see (Japanese), (English) for more details.


Content Type: Press Release
Release Date: December 1, 2014

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