TeamViewer Remote Support Now Integrated with Issue & Project Tracking Tool Atlassian JIRA
Software developers are now able to start video calls, chats, remote control sessions and presentations from within JIRA
Tampa, Fla., December, 2014 – TeamViewer, a leader in desktop sharing and online collaboration software, today announces the integration of TeamViewer remote access software with the popular issue and project tracking software JIRA. The TeamViewer integration adds collaboration functionality to JIRA, giving developers the ability to connect remotely with each other, see which other users are online and reach them from within JIRA. Users can choose between a chat, a video call, a remote control session or a presentation. The seamless integration simplifies issue resolution and improves collaboration.
To take advantage of the TeamViewer services, JIRA users must install the new TeamViewer plugin.
The TeamViewer plugin provides users of JIRA with strong collaboration features, including:
- Chat, video call, remote control and presentation – Chat, start a video call or share your screen from a JIRA issue and describe and present the issue. Quickly clarify open questions with your colleagues and avoid misunderstandings.
- Discuss and solve issues through the chat – Teams can refer back to previous discussion to find information or to help resolve issues and can create persistent chat groups for ongoing discussions.
Atlassian JIRA is a leading web based software primarily used for bug and issue tracking, and project management. It is the preferred issue tracking application for development teams, allowing them to easily capture and organize issues, assign work and follow team activity. TeamViewer is an industry-leading remote control solution recognized by IT experts, support technicians and IT service companies around the world. The integration of TeamViewer in other applications eliminates the time consuming task of manually moving data between systems and it simplifies processes. Further information, documentation and source code is available at: integrate.teamviewer.com.
Pricing and availability
The plug-in for JIRA is available now for download at https://integrate.teamviewer.com/en/integrate/jira/index.aspx and in the Atlassian Marketplace at https://marketplace.atlassian.com/plugins/com.teamviewer.jira-plugin. For personal use in a non-commercial environment, TeamViewer software, apps and plug-ins are free of charge.
Founded in 2005, TeamViewer is fully focused on the development and distribution of high-end solutions for online communication, collaboration and remote monitoring of IT systems. Available in over 30 languages and with more than 200 million users worldwide, TeamViewer is one of the world’s most popular providers of remote control and online meeting software. airbackup, a powerful cloud-based backup solution, and ITbrain, a valuable remote monitoring and IT asset tracking solution, complement TeamViewer’s product portfolio. For more information, visit: www.teamviewer.com
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Content Type: Press Release
Release Date: December 16, 2014