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IT professionals and service providers are now able to start TeamViewer remote support sessions from within Spiceworks’ help desk application

Tampa, Florida, April, 2014 – TeamViewer, a leader in desktop sharing and online collaboration software, announced the integration of TeamViewer remote access software with Spiceworks’ free IT systems management platform. The TeamViewer integration adds remote access functionality to Spiceworks’ help desk application, giving IT technicians the ability to connect remotely to a customer from within a Spiceworks help desk ticket. This simplifies how IT professionals do their jobs by allowing them to manage their infrastructure and start IT support sessions from Spiceworks.

To take advantage of the TeamViewer services, Spiceworks users must install or upgrade to Spiceworks 7 or later, install the new TeamViewer plugin, and purchase a TeamViewer version 9 license.

Features:

  • Create and join support sessions directly from the Spiceworks help desk
  • Customers can connect with a simple click
  • An overview of current Spiceworks sessions is available in the TeamViewer Management Console and TeamViewer client
  • Connection reports are added to the corresponding ticket

Spiceworks is used by more than 5 million IT professionals to connect with one another, manage technology environments and learn about the latest technology products and services.

“With the seamless integration of TeamViewer, IT pros will be able to launch TeamViewer remote support sessions right from within the Spiceworks help desk for live technical assistance,” said Kornelius Brunner, Head of Product Management at TeamViewer. “This simplifies IT service requests, as they are managed from within a centralized interface for all clients. Organizations can improve client satisfaction and drive efficiency by increasing first call resolution rates, shorten call times and eliminate site visits.”

TeamViewer is an industry-leading remote control solution recognized by IT experts, support technicians and IT service companies around the world. The integration of TeamViewer in other applications eliminates the time consuming task of manually moving data between systems. With the recent release of its publicly available API, TeamViewer plans to extend its offering for pre-built integrations for leading service desk, CRM and systems management solutions allowing companies to seamlessly integrate TeamViewer functionality with other key business systems. Further information, documentation and source code is available at: integrate.teamviewer.com.

Availability

The TeamViewer Spiceworks plugin is available in Spiceworks Extensions Center at: http://community.spiceworks.com/plugin/1473

About TeamViewer

Founded in 2005, TeamViewer is fully focused on the development and distribution of high-end solutions for online communication, collaboration and remote monitoring of IT systems. Available in over 30 languages and with more than 200 million users worldwide, TeamViewer is one of the world’s most popular providers of remote control and online meeting software. airbackup, a powerful cloud-based backup solution, and ITbrain, a valuable remote monitoring and IT asset tracking solution, complement TeamViewer’s product portfolio. For more information, visit: www.teamviewer.com

TeamViewer GmbH
Kuhnbergstr. 16
73037 Goeppingen
Germany

 

Content Type: Press Release
Release Date: April 9, 2014

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