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Edinburgh – October 13, 2015: IT budgets are expected to increase for nearly 40% of UK organisations, making the UK the No. 1 region globally for IT budget growth, new service management research published today by Axios Systems reveals.

When IT departments are recognised as positive contributors of business efficiencies, they’re more likely to get support and resources to drive business innovation further.

The finding is part of an industry-wide research paper on global service management trends, which highlights regional comparisons on IT budgets and IT Service Management (ITSM) maturity levels. The research also examines ITSM variations by industry and company size, and explores what these insights mean for companies with similar characteristics. Recommendations are provided to help organisations at all maturity levels discover ways to optimise their service management value.

Service management provider Axios Systems produced the paper, in partnership with one of Europe’s leading business schools.

Among the findings critical to enterprises based in the UK, the research also reveals that:

  • 30% of UK organisations expect their IT budget to decrease, compared to nearly 50% in the United States and 31% globally.
  • Nearly 80% of UK organisations have an ITSM maturity level of 3 or higher. This compares to just 66% of organisations worldwide having achieved similar ITSM sophistication.

The research spans the United States, United Kingdom, DACH (Germany, Austria and Switzerland) and Benelux (Belgium, the Netherlands and Luxembourg). Survey respondents include ITSM professionals from large enterprises ranging from 500 to 5,000 employees.

Tasos Symeonides, CEO of Axios Systems, said: “We make continual investment in research, and proactively seek to identify and address the challenges of our customers and industry. This research in particular aims to stimulate a blue-sky discussion within organisations about developing better service management, based on observations focused on industry, region and organisational size. The end goal, of course, is to provide C-level executives with exclusive, evidence-based resources that support a competitive service management strategy for their enterprise.”

A complimentary copy of the research paper is available here >>


About Axios Systems

For over 25 years, Axios Systems has been committed to delivering innovative IT Service Management (ITSM) solutions that help customers improve not only their infrastructure operations, but also to enhance service delivery across business functions, including HR, Facilities Management and Finance. Axios is recognised as a world leader by leading analysts and their global client base, with a 100% focus on service management technologies.

Axios’s enterprise ITSM software, assyst, is purpose-built to transform IT departments into profitable business-focused customer service teams. assyst adds tangible value to each client’s organisation by building on the ITIL®  framework to help solve their business challenges across the organisation. assyst is accredited for all fifteen PinkVERIFY™ ITIL® processes, and was the first technology vendor to do so within a single solution.

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