UNIT4 secures ISO/IEC20000-1:2011certification for its best practice support services
Bristol, UK, May 2014. UNIT4 Business Software Ltd, the global leader in software that supports business change, today announced that as part of its commitment to international best practice standards for IT service management, that it has been awarded ISO/IEC 20000 certification.
The standard relates to the company’s IT support services in the UK for its business technology solutions including UNIT4 Agresso, UNIT4 Coda and UNIT4 Business Collaborator. It will give UNIT4’s customers further peace-of-mind that they can expect robust, consistent and timely support services based upon the rigorous and mandatory standards expected of ISO/IEC 20000.
ISO/IEC 20000 certification requires monitoring of support services against Service Level Agreements (SLAs) and encourages constant improvement, and, where possible, support issues to be identified before they become a problem for the customer.
UNIT4 already uses ITIL, the most widely accepted process framework for IT service management, and ISO/IEC 20000 certification, which is aligned to ITIL processes, was the next logical step for the company.
“UNIT4 has enjoyed unprecedented success winning new contracts over the last three years,” said Anwen Robinson, Managing Director of UNIT4 Business Software Ltd. “With this comes the responsibility to deliver reliable services to the customers that have shown faith in us. ISO/IEC 20000 accreditation is an important step in guaranteeing this ongoing reliability to both them and the prospects that are considering UNIT4’s solutions.”
This latest certification is part of UNIT4’s drive for relevant and beneficial quality standards which already include ISO 9001 / TickItPlus – Quality Management, ISO27001 – Information Security, ISO 22301 – Business Continuity and ISO14001 – Environment Management.
UNIT4 is a global cloud-focused business software and services company aimed at helping dynamic public sector and commercial services organisations to embrace change simply, quickly and cost effectively. The Group incorporates a number of the world’s leading change embracing software brands including Agresso, our flagship ERP suite for mid-sized and large services intensive organisations; Coda, our best-of-class financial management software; and FinancialForce.com, the cloud applications company formed with investment from salesforce.com.
In the UK we focus strongly on the public sector, where we are the leading provider of ERP systems to local government and post-16 education organisations, as well as having a considerable presence in the emergency services and health sectors. We also focus strongly on professional services organisations and a range of commercial sectors including Financial Services, Retail and Media and Publishing. Overall we aim to be the UK’s foremost business software company, providing solutions that transform the delivery of public services and comprehensively support commercial organisations in their ability to adapt and prosper in rapidly changing environments.
With operations in 26 countries worldwide, revenue of €490.5 million was realised in 2013. UNIT4 is headquartered in Sliedrecht, the Netherlands and has over 4,000 employees. For more information on UNIT4 or any of its operating companies, please visit the website at www.unit4software.co.uk, follow us on Twitter @UNIT4_UK or visit our Facebook page